The patient calls, handled.
Dosehost is a multi-tenant AI agent for DME patient operations. It makes the routine outbound calls, answers the routine inbound ones, and hands everything else to your team — configured per branch, integrated with your HME platform.
Three calls. One agent.
The highest-volume oxygen outbound calls share the same pattern — verify identity, present the action, capture yes/no/reschedule, log the result. One agent covers all three.
Delivery confirmation
Confirms the delivery window with the patient before the truck leaves — cutting no-shows and wasted truck rolls by 30–50%.
Refill & consumable reminders
Proactively reaches patients due for cannulas, tubing, and supplies, captures the order, and logs it back to your system.
Recertification reminders
Reminds patients of upcoming recert requirements so paperwork doesn't stall reimbursement or interrupt therapy.
A line that's always answered.
Roughly 60–75% of inbound calls at an oxygen DME are routine. Dosehost deflects them with a target handle time under three minutes — and routes anything it shouldn't touch to the right person, 24/7.
- ≥65% deflection rate on routine inbound calls
- Average handle time under 3 minutes
- 24/7 availability, including nights and weekends
- Department routing and knowledge-base FAQ
Meet patients where they are.
Voice
Natural, low-latency phone conversations for outbound reminders and inbound calls — with identity verification on every interaction.
SMS fallback
When a call goes to voicemail, the agent follows up by text — targeting ≥85% fallback delivery so the message still lands.
Dashboard
Every call, confirmation, and escalation in one place. Your ops lead sees exactly what happened and what needs a human.
Built on the systems you already run.
We connect to the major HME platforms — with HL7, FHIR, and SFTP fallbacks for everything else. No rip-and-replace.
What the agent never handles.
These aren't gaps — they're the spec. Anything clinical, urgent, or sensitive goes straight to a human. We treat a single mishandled emergency as a failure.
One platform. Every product line.
Land with oxygen, expand as you grow. You add modules — not vendors. One integration, one BAA, one dashboard across oxygen, CPAP, and beyond — and eventually device-direct voice on SmartOx.
Outbound oxygen agent
Delivery confirmation, refill reminders, and recert reminders — by voice with SMS fallback.
Inbound call handling
Refill orders, delivery status, account updates, department routing, and FAQ — 24/7 deflection.
Intake, insurance & CPAP
Insurance verification and intake, then a CPAP resupply module — one platform across your product lines.
Device-direct voice
An optional on-device voice SKU for next-generation smart concentrators. No competitor can match it without owning the hardware.
From signed pilot to live in ~3 weeks.
Connect your platform
We integrate with Brightree, WellSky, or NikoHealth — the systems you already run on — with SFTP and HL7 fallbacks where needed.
Configure your workflows
Your branding, your scripts, your escalation rules, your knowledge base. Every tenant is configured to match how your branch actually works.
The agent goes to work
Outbound confirmations and reminders by voice with SMS fallback. Inbound calls answered, deflected, or routed — 24/7.
Humans stay in control
Anything clinical, urgent, or sensitive is hard-escalated to your staff instantly. You see every interaction in one dashboard.